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IP Phone System

PHONE SYSTEM | VIDEO | LIVE CHAT | OMNICHANNEL

3CX is a powerful all-in-one business phone system and a Contact Center solution designed for companies with more than 25 users. Manage it on-premises, in your private cloud, or hosted.


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The affordable On-Premise PBX solution


Easy to manage

3CX PBX is easy to install and manage for your IT team. No prior telecommunications experience is required.

A low annual price

Forget about paying per user monthly. It's a very low annual price per system. You control your data.

Self-hosted or local

Choose Hosted by 3CX, or self-hosted on Amazon, Google, Azure, or On-Premise with Windows or Linux.

For administrators

3CX is designed to simplify daily management, even without telecommunications knowledge.

Business Phone System #1

3CX is a powerful, fully equipped communication system that allows you to communicate with your colleagues and customers - from anywhere and at any time.

3CX is a cloud-hosted or self-managed Business Phone System that allows you to maintain control of your own trunks and numbers as well. It is a complete communications platform that eliminates the costs and headaches of managing multiple systems.

Telephony

The web client and mobile apps for remote work.

Video

Included in your system, no need for add-ons.

Live Chat

Talk to your customers in real-time through your website or WhatsApp.

SMS

Talk to your customers in real-time through your website or WhatsApp.

Integrations

CRMs and Microsoft 365.

Secure

3CX includes advanced security features.

Install anywhere

Hosted or On-Premise, Mini PC, Hyper-V, VMware, or KVM.

Flexible

Keep your numbers, choose your phones and your provider.

Low Cost

Save on your phone bills, add-ons, and hardware.

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3CX Features and Applications

3CX apps for iOS and Android devices

  • Make and receive calls from anywhere
  • Video Conferencing
  • Instant messaging and chat
  • Reply to WhatsApp messages
  • Conference Calls
  • Free VoIP calls with your smartphone
  • Encrypted and Secure

Easy-to-Use Web/Desktop Client Applications

  • Work remotely from anywhere - multifunctional web application with included UC features
  • Call from your browser, control your IP phone or smartphone
  • Respond to customer requests from live chat, WhatsApp, and SMS from a single interface
  • Video conferencing with the click of a button
  • Native desktop applications for calls
  • Make calls directly from your CRM
  • Seamlessly integrate with Microsoft 365
  • See the status of your colleagues

The 3CX CRM integration can increase customer satisfaction, boost staff productivity, and save time. It supports all popular CRMs, including: Salesforce, Microsoft Dynamics, Hubspot, and more:

  • Call logging
  • Create records for new customers for new numbers
  • Save agents' search time
  • Chat logs when using 3CX Live Chat
  • Call logging in your CRM records - even when using 3CX Applications

Facebook Messenger integration

  • Integrate with your FB business page - All messages are sent to your web client
  • Agents can respond to customer inquiries without having access to Facebook
  • Transfer to a queue with multiple agents
  • Chat reports available by agent and by queue

WhatsApp integration

  • Manage WhatsApp messages directly from one platform
  • Messages are logged to ensure that no response violates company policies
  • Employees do not have to give their personal WhatsApp number
  • Chat conversations are logged centrally
  • WhatsApp messages can be sent to an agent queue to share the workload

Send and Receive Business SMS / MMS

  • Send SMS / MMS to your customers
  • Route SMS to multiple agents so that no message goes unanswered
  • Without having to share your personal phone number and keeping it private

3CX Live Chat: Communication with Customers at the Next Level

  • Chat with your customers on your website
  • Create Chat Queues
  • Respond from your web client or 3CX App
  • Transfer chats to other team members
  • Escalate a chat to a call or video with just one click
  • Chat reports available
  • Chat monitoring feature for Supervisors!

Integrated Video Conferencing

  • Free for up to 250 participants
  • Start with just one click
  • Video conference calls
  • Create as a conference or webinar
  • Remote control assistance for easy and quick troubleshooting
  • Pre-load PDFs before the meeting
  • Whiteboard included
  • Screen sharing
  • Survey tool
  • Recording of your videos
  • Chats included

With 3CX you get advanced call center features. Enhance your customer service, sales, increase productivity, and provide support with 3CX contact center technology.

  • Dashboard and panel
  • Call Center Reports – user activity, team queues, SLA, and more
  • Queue strategies and real-time statistics - round robin, three at a time and more
  • Call and Chat Monitoring available for Supervisors
  • Integration with Microsoft 365
  • CRM integration with popular CRMs – Salesforce, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking
  • Create your own call flows with the 3CX CFD

Security and Backup

When it comes to VoIP security, 3CX sets the standard. 3CX's built-in security functionality has been exclusively developed to protect your PBX from attacks.

  • Increased secure web server configuration
  • Automatic detection tools and SIP attack blacklist
  • Automatically updated global IP blacklist for participating PBXs
  • Traffic to 3CX applications is encrypted through the 3CX tunnel
  • Voice traffic encrypted via SRTP
  • Automatic creation and management of SSL certificates
  • A+ rating by Qualys labs and A by Immunilabs
  • Automatic failover for instant backups
  • Encryption between the browser and the website secured via HTTPS
  • Limits access to the 3CX Management Console based on IP

Over 150,000 businesses use 3CX in their operations.

Schedule a demo with one of our specialists.


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