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Cloud and Omnichannel Platform

THE CLOUD SOLUTION FOR CONTACT CENTER

Provide a personalized customer experience in every interaction, across all channels, with uContact, the cloud and omnichannel contact center solution.

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FOR CONTACT CENTERS

CHOOSE THE UCONTACT PLAN THAT BEST FITS YOUR BUSINESS

Say goodbye to the thousands of open tabs in your browser and manage all your voice or digital interactions from a single window. net2phone's voice and omnichannel plans enhance your team's work and create unique and personalized experiences for each of your customers.

VOICE

A Better Way to Work, A Better Way to Connect

Streamline response times, increase your contact center's productivity, and optimize your agents' time management. With the most advanced technology, you can provide high-quality telephony experiences in every incoming, outgoing, or mixed interaction.

  • Incoming or outgoing calls, or combined campaigns
  • Progressive, predictive, and power dialers
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Call recordings
  • Desktop and mobile softphone
  • Voice broadcasting

OMNICHANNEL

Expand and Improve the Reach of Your Interactions with Your Customers

Boost engagement and automate interactions with your customers at every touchpoint: social media, WhatsApp Business, web chat, email, and more. The best part? All from a single place: the unified omnichannel inbox of uContact.

All Voice Features, plus:

  • Social Media
  • WhatsApp
  • Automation and AI
  • Live Web Chat Support
  • Email
  • Text Messages (SMS and MMS)

THE CLOUD CONTACT CENTER SOLUTION THAT WILL CHANGE THE GAME

CUSTOMIZATION

A Solution That Adapts to Your Business

Customizing your contact center solution has never been easier than with uContact. You don't need to be a programming expert, just use our low-code development tools to create your own workflows, reports, and forms.

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REPORTS AND ANALYTICS

Make Decisions Based on Real Data

Stay up to date with what's happening in your contact center with customizable reports and a complete set of monitoring tools. Get real-time insights into your team's performance and your campaigns.

AUTOMATION AND ARTIFICIAL INTELLIGENCE

Automations to Delight Your Customers

Now you can use automation and AI-powered bots to accelerate interactions with your customers across multiple channels. It's the perfect way to handle frequently asked questions, execute transactions, and much more.

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NEXT-GENERATION CLOUD CONTACT CENTER FEATURES

Manage all your voice and digital interactions and enhance your customers' experience in every interaction across every channel using net2phone's cloud and omnichannel solution for Contact Centers.



Inbound, Outbound, and Blended Campaigns

Provides the highest quality experiences in every voice interaction.

Automatic Call Distribution (ACD)

Routes incoming calls to the most appropriate agent or department.

Virtual Hold

Allows your customers to request a callback without losing their place in the queue.

Call Monitoring

Intervenes, whispers, or monitors calls in real-time to optimize the quality of interactions and agent performance.

Predictive Dialer

Predicts when the agent will be available again and starts dialing based on their average wrap-up time.

Power Dialer

Determines the average number of calls the system will need to make to a contact list to connect with a customer.

Preview Dialer

Automatically dials a number from a list once an agent is available to ensure the customer does not answer a call without someone ready to assist.

Progressive Dialer

With portfolio assignment, calls the agent associated with the contact on the list and once they answer, redirects the call to the customer.

Reverse Progressive Dialer

Exclusive uContact configuration for the Progressive dialer, with the difference that it first calls the customer and then transfers the call to the assigned agent.

Automatic Voicemail Detection (AMD)

Automatic detection of voicemails using technology that distinguishes human voice from machine voice.

Interactive Voice Response (IVR)

Allows calling customers to access information through a voice response system of pre-recorded messages without having to speak with an agent.

Text-to-Speech (TTS) & Voice Recognition

Technologies that enable the automatic reading and playback of texts by the system, as well as the conversion of human voice to text using acoustic language models.

Unified Inbox

Connect with your customers on their preferred digital channel, integrating all available touchpoints into a single Omnichannel inbox.

Satisfaction Surveys

Set up and automate the sending of satisfaction surveys to your customers after each voice and/or digital interaction.

Chat Bots

Automate all your digital interactions using our native and customizable Bots.

WebRTC Audio and Video Calls

Start and/or receive audio or video calls directly from your website.

SMS & MMS Campaigns

Send simple or multimedia text messages individually or in bulk.

Workforce Management

Record interactions, calls, and screens; conduct agent training, enable satisfaction surveys, and more.

Reports and Analytics

Omnichannel and real-time alerts, daily performance monitoring, and standardized or customized reports.

SEE HOW IT WORKS

Make every interaction unique with uContact, a Contact Center solution you can trust.
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