Cloud and Omnichannel Platform
THE CLOUD SOLUTION FOR CONTACT CENTER
Offer a personalized customer experience in every interaction, across all channels, with uContact, the cloud-based and omnichannel Contact Center solution.
FOR CONTACT CENTERS
CHOOSE THE UCONTACT PLAN THAT BEST SUITS YOUR BUSINESS
Say goodbye to the thousands of open tabs in your browser and manage all your voice or digital interactions from a single window. net2phone's voice and omnichannel plans enhance your team's work and create unique and personalized experiences for each of your customers.
VOICE
A Better Way to Work, A Better Way to Connect
Streamline response times, increase the productivity of your contact center, and optimize your agents' time management. With the most advanced technology, you can provide high-quality telephony experiences in every incoming, outgoing interaction – or a mix of both.
- Incoming or outgoing calls, or combined campaigns
- Progressive automatic markers, predictive markers, and power markers
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Call recordings
- Desktop and mobile softphone
- Voice transmission
OMNICHANNEL
Expand and Improve the Reach of Your Interactions with Your Customers
Boost engagement and automate interactions with your customers at every touchpoint: social media, WhatsApp Business, web chat, email, and more. The best part? Everything from a single place: the omnichannel and unified inbox of uContact.
- All voice features and more:
- Social Networks
- Automation and AI
- Live Support Web Chat
- Text Messages (SMS and MMS)
THE CLOUD CONTACT CENTER SOLUTION THAT WILL CHANGE THE GAME
PERSONALIZATION
A Solution That Adapts to Your Business
Customizing your contact center solution has never been easier than with uContact. You don't need to be a programming expert; just use our low-code development tools to create your own workflows, reports, and forms.
REPORTS AND ANALYTICS
Make Decisions Based on Real Data
Stay up to date with what’s happening in your contact center with customizable reports and a complete set of monitoring tools. Get real-time insights into your team's performance and your campaigns.
AUTOMATION AND ARTIFICIAL INTELLIGENCE
Automations to Delight Your Customers
Now you can use automation and AI-powered bots to speed up interactions with your customers across multiple channels. It's the perfect way to handle frequently asked questions, execute transactions, and much more.
CLOUD CONTACT CENTER FUNCTIONALITIES OF THE LATEST GENERATION
Manage all your voice and digital interactions and enhance your customers' experience in every interaction across every channel using net2phone's cloud-based and omnichannel solution for contact centers.
Automatic Call Distribution (ACD)
Route incoming calls to the most appropriate agent or department.
Incoming, Outgoing, and Mixed Campaigns
Provides the highest quality experiences in every voice interaction.
Predictive Marker
Predict when the agent will be available again and start dialing based on their average completion time.
Virtual Wait
Allow your customers to request a call back without losing their place in the waiting list.
Call Monitoring
Intervenes, whispers, or monitors calls in real-time to optimize the quality of interactions and the performance of agents.
Powerdialer Marker
Determine the average number of calls the system will need to make to a contact list to connect with a client.
Marker Preview
Automatically dials a number from a list once an agent is available to ensure that the customer does not answer a call without someone ready to assist them.
Progressive Marker
With portfolio assignment, call the associated agent from the contact list and once they answer, redirect the call to the client.
Inverse Progressive Marker
Exclusive uContact configuration for the Progressive dialer, with the difference that it first calls the client and then transfers the call to the assigned agent.
Automatic Voicemail Detection (AVD)
Automatic detection of voicemail using technology that allows distinguishing human voice from that of a machine.
Interactive Voice Response (IVR)
Allows calling customers to access information through a voice response system of pre-recorded messages without having to speak with an agent.
Text-to-Speech (TTS) & Voice Recognition
Technologies that enable the automatic reading and reproduction of texts by the system, as well as the conversion of human voice to text using acoustic language models.
WebRTC Audio and Video Calls
Start and/or attend audio or video calls directly from your website.
Chat Bots
Automatiza todas tus interacciones digitales utilizando nuestros Bots nativos y personalizables.
Unified Inbox
Conecta con tus clientes en el canal digital de su preferencia, integrando todos los puntos de contacto disponibles en una única bandeja de entrada omnicanal.
Satisfaction Surveys
Configura y automatiza el envío de encuestas de satisfacción a tus clientes luego de cada interacción de voz y/o digital.
Reports and Analytics
Omnichannel and real-time alerts, daily performance monitoring, and standardized or customized reports.
SMS & MMS Campaigns
Send simple or multimedia text messages individually or in bulk.
Workforce Management
Records interactions, calls, and screens; conducts agent training, enables satisfaction surveys, and more.
SEE HOW IT WORKS
Make every interaction unique with uContact, a contact center solution you can trust.